Terms of Service

1. Scope

These terms apply to all contracts between BitBlockLabs SRL, Stoinești Nr. 4, Com. Craiva, Jud. Arad, Romania (“SonarSignal”) and users of the services offered at sonarsignal.org and app.sonarsignal.org.

2. Services

SonarSignal provides software for market analysis, trading signals, a manual trading desk and automated execution of risk management rules on the user's own exchange account.

SonarSignal does not hold customer funds and has no access to withdrawals. Trading takes place exclusively through API keys created by the user at their exchange.

SonarSignal provides no investment advice, no portfolio management and no investment brokerage. All signals and analyses are informational; trading decisions are made by the user alone.

3. Contract and account

The contract is concluded upon completion of registration or upon booking a paid subscription. The user must be of legal age and must protect their account against third-party access.

4. Prices and payment

The prices shown at the time of booking apply. Subscriptions renew for the chosen term unless cancelled before expiry. Prices for consumers include statutory VAT.

5. Term and cancellation

Subscriptions can be cancelled effective at the end of the paid period. The right to extraordinary termination for good cause remains unaffected.

You can declare cancellation at any time via “Contact support” on the sign-in page of the application. This route is open without signing in — you no longer need any credentials. Please state your name, the e-mail address registered with us, the subscription concerned and the date on which you want it to end. For an ordinary cancellation you do not have to give a reason.

You may equally declare cancellation by e-mail to info@bitblocklabs.org. Processing is carried out by our support team; you will receive confirmation in text form stating when your declaration reached us and the date on which the subscription ends. What matters for effectiveness is the receipt of your declaration, not the completion of its processing.

6. Right of withdrawal

Consumers have a fourteen-day right of withdrawal. The details are set out in the withdrawal instructions under number 7.

At your express request we provide access immediately, that is, before the withdrawal period has expired. When booking you confirm that performance is to begin at once and that you are aware of the consequence.

Important: this does not remove your right of withdrawal. You may withdraw within fourteen days. For the period in which you were already able to use the access, a proportionate amount is payable. The right of withdrawal only expires entirely once the agreed service has been supplied in full.

7. Withdrawal instructions for consumers

Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract.

To exercise your right of withdrawal you must inform us — BitBlockLabs SRL, Stoinești Nr. 4, Com. Craiva, Jud. Arad, Romania, e-mail: info@bitblocklabs.org — by means of a clear statement (for example by e-mail or by letter) of your decision to withdraw from this contract. You may use the model withdrawal form under number 8, but it is not obligatory. To meet the deadline it is sufficient for you to send your statement before the period expires.

Effects of withdrawal: If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal. For the repayment we use the same means of payment that you used for the original transaction unless expressly agreed otherwise; you will not be charged any fees for this repayment.

If you requested that performance begin during the withdrawal period, you shall pay us a proportionate amount. It corresponds to the share of the service already supplied up to the point at which you notify us of your withdrawal, measured against the total scope of the service provided for in the contract.

Expiry of the right of withdrawal: In the case of a contract for the supply of services, the right of withdrawal expires once we have supplied the service in full and you expressly consented, before performance began, and acknowledged that you would lose your right of withdrawal upon complete performance of the contract.

8. Model withdrawal form

If you wish to withdraw from the contract, you may complete this form and return it to us. It is not obligatory — a clear statement in your own words is equally sufficient.

To: BitBlockLabs SRL, Stoinești Nr. 4, Com. Craiva, Jud. Arad, Romania, e-mail: info@bitblocklabs.org

I hereby withdraw from the contract concluded by me for the supply of the following service: ______________________________

Ordered on: ____________ Customer account / e-mail address: ______________________________

Name of consumer: ______________________________

Address of consumer: ______________________________

Date: ____________ Signature (only if this form is sent on paper): ____________

9. User obligations

The user creates API keys without withdrawal permission and keeps their access credentials secret. The user configures their own risk management and reviews it regularly.

10. Availability and liability

SonarSignal is operated with great care; uninterrupted availability cannot be guaranteed — exchange interfaces can fail as well.

SonarSignal is liable without limitation for intent and gross negligence and for injury to life, body and health. In cases of slight negligence, SonarSignal is liable only for the breach of essential contractual obligations, limited to the foreseeable damage typical for the contract. Losses arising from the user's trading decisions or from market movements are not damages within the meaning of this clause.

11. Final provisions

Romanian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the state in which the consumer has their habitual residence remain unaffected.